1. Agreement to terms
These Terms of Service (“Terms”) govern access to and use of the EcomFluxsoftware and related services (collectively, the “Service”) provided by Solarisflux - Unipessoal Lda, a Portuguese company with VAT number PT518304426, with registered office at Rua Dom Afonso Henriques 132, 4950-854 Monção, Portugal(“Solarisflux”, “we”, “us”, or “our”). By creating an account, subscribing, or using the Service, you (“Customer”, “you”) agree to these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that entity.
2. Nature of the Service (middleware)
EcomFlux is a business-to-business (B2B) middleware and integration tool designed to synchronise, display, and help you operationalise commerce data (for example orders, inventory, and fulfilment workflows) across channels you connect. The Service does not replace your sales channels, marketplaces, payment providers, carriers, or accounting systems, and does not guarantee the accuracy, timeliness, or availability of any third-party platform or API.
3. Account, eligibility, and security
- You must provide accurate registration information and keep it current.
- You are responsible for safeguarding credentials and for all activity under your account.
- You must be at least 18 years old and have authority to enter into these Terms.
4. Subscription, trials, and billing
Paid plans, trials, and renewals are as presented at checkout or in your order form. Fees are stated exclusive of applicable VAT unless otherwise indicated. Payment processing may be performed by our payment service provider (e.g. Stripe). Late or failed payment may result in suspension of the Service.
5. Customer obligations and acceptable use
You agree not to misuse the Service, including by attempting to circumvent security, probe vulnerabilities without authorisation, overload systems, or use the Service for unlawful purposes. You are responsible for your configuration of automations, mappings, and integrations and for compliance with marketplace and carrier rules applicable to your business.
6. Third-party services and data sources
The Service relies on APIs and services operated by third parties (including, without limitation, e-commerce platforms such as Shopify or Amazon, carriers, and accounting tools). Solarisflux does not control those third parties and is not responsible for their availability, changes, rate limits, policy updates, or errors. You authorise us to access and process data from connections you enable, solely to provide the Service in accordance with our Privacy Policy and, where applicable, the Data Processing Agreement.
7. Strict limitation of liability (middleware & third-party risk)
To the fullest extent permitted by applicable law in Portugal and the European Union, Solarisflux shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, goodwill, data, or business opportunities, arising out of or related to your use of the Service, third-party platforms, or integrations— including, without limitation:
- Downtime, degradation, or changes to third-party APIs or platforms (e.g. Shopify, Amazon, or other marketplaces) that delay or prevent synchronisation, webhooks, or fulfilment actions;
- Inventory or overselling discrepancies caused by latency, conflicting updates across channels, manual adjustments outside EcomFlux, or errors in third-party systems;
- Lost commercial opportunity or lost sales attributed to any of the above, even if Solarisflux has been advised of the possibility of such damages.
Where liability cannot be excluded, Solarisflux's aggregate liability arising out of or relating to the Service in any twelve (12) month period shall not exceed the total fees paid by you to Solarisflux for the Service during that period (or, if no fees were paid, one hundred euros (€100)).
Nothing in these Terms limits liability that cannot be limited under mandatory law (including death or personal injury caused by negligence, or fraud).
8. Disclaimer of warranties
The Service is provided on an “as is” and “as available” basis. Except as expressly stated in these Terms, Solarisflux disclaims all warranties, whether express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, and non-infringement.
9. Intellectual property
Solarisflux and its licensors retain all rights in the Service, branding, and documentation. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription.
10. Suspension and termination
We may suspend or terminate access for material breach, non-payment, legal risk, or abuse. You may terminate in accordance with your plan terms. Provisions that by nature should survive (including liability limitations, governing law, and confidentiality) will survive.
11. Governing law and jurisdiction
These Terms are governed by the laws of Portugal and applicable European Union law, without regard to conflict-of-law rules. Courts of Portugal shall have exclusive jurisdiction, subject to mandatory consumer protections where applicable.
12. Changes
We may modify these Terms. We will provide reasonable notice of material changes (e.g. by email or in-product notice). Continued use after the effective date may constitute acceptance.
13. Contact
Questions regarding these Terms: legal@ecom-flux.com
Solarisflux - Unipessoal Lda
VAT: PT518304426
Rua Dom Afonso Henriques 1324950-854 MonçãoPortugal